Official Documents

Privacy Policy ace66my — Personal Data Protection for Malaysian Members

Ace66my is committed to protecting the privacy and security of every member's personal information. This policy explains how we collect, use, store, and protect your data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

Updated: 1 January 2026

How ace66my Protects Your Privacy

Protecting personal data is more than a legal obligation for us — it is part of the trust you place in ace66my every time you log in.

Advanced Data Encryption

All personal data and financial transactions on ace66my are protected with 256-bit SSL encryption. Your information is transmitted through secure channels and stored in a server environment protected against unauthorized access.

No Data Sales to Third Parties

Ace66my has never sold, rented, or disclosed members' personal information to third parties for marketing purposes without explicit consent. Your data belongs to you — not a business commodity.

Malaysia PDPA Compliance

The ace66my Privacy Policy is designed and enforced in accordance with the requirements of Malaysia's Personal Data Protection Act 2010. All data collection and usage processes fully comply with PDPA principles.

Full Control in Your Hands

As an ace66my member, you have the right to access, update, correct and request the deletion of your personal data at any time. Such requests can be submitted through our customer support team, which operates 24/7.

Responsible Data Retention Period

Member personal data is only retained for as long as necessary for the original purpose of collection or as required by law. After that period, data is securely deleted or anonymised in accordance with industry-standard procedures.

Data Breach Notification

In the event of any data security breach affecting members' personal information, ace66my will notify the affected parties and relevant authorities within the timeframe stipulated by law, in accordance with established incident response procedures.

Important Note: By using the ace66my platform, you agree to the collection and use of your personal information as described in this Privacy Policy. Please read the entire document to fully understand your rights and choices.

1 Introduction

Ace66my ("we", "Platform") respects the privacy of every individual who uses our services. This Privacy Policy explains in detail how we collect, use, store, protect, and in certain circumstances disclose the personal information of our members.

This policy applies to all information collected through the ace66my website, mobile app, and all interactions you have with our platform, including account registration, financial transactions, customer support usage, and participation in promotions.

This Privacy Policy is to be read together with Terms and Conditions which together form the complete agreement between you and ace66my. Should you have any questions after reading this document, our support team is available 24/7 via live chat on the platform.

2 Types of Data We Collect

Ace66my collects various categories of information depending on how you interact with our platform. Below is an overview of the data collected:

Data Category Example Information Primary Purpose
Identification Data Mandatory Full name, IC number, date of birth, email address, phone number Account registration, identity verification (KYC), official communications
Financial Data Mandatory Bank name, bank account number, deposit and withdrawal transaction history Payment processing, fraud prevention, AML compliance
Activity Data Automatic Game history, betting logs, session duration, wins and losses Account management, responsible gaming, service enhancement
Technical Data Automatic IP address, device type, operating system, browser type, cookie data Account security, fraud detection, platform optimisation
Communication Data Voluntary Customer support conversation records, feedback, complaints Issue resolution, support service enhancement

Ace66my does not collect sensitive information such as biometric data, medical records, or religious information unless specifically required by applicable law.

3 How We Use Your Data

All data collected by ace66my is used for legitimate purposes that have been made known to you. The use of your personal data includes:

  • Account management: Creating, verifying and maintaining your member account, including required KYC processes.
  • Transaction processing: Processing deposits and withdrawals securely through supported Malaysian payment methods.
  • Platform security: Detecting and preventing fraudulent activity, money laundering and unlawful use of the platform.
  • Responsible gaming: Monitoring gameplay patterns to identify signs of potential problem gambling and offering appropriate assistance.
  • Customer support: Responding to inquiries, resolving issues and providing technical support.
  • Service communications: Sending important account-related notifications, including transaction confirmations and security alerts.
  • Platform improvements: Analyzing usage patterns in aggregate to improve the overall user experience.
  • Legal compliance: Meeting reporting and compliance obligations to relevant authorities in accordance with Malaysian law.

Ace66my only uses your data for marketing communications if you have given explicit consent during registration or through the communication preference settings in your account.

4 Data Sharing & Disclosure

Ace66my does not sell, exchange, or transfer your personal data to outside parties without your consent, except in the following circumstances:

  • Service providers: Third parties that help us operate the platform, such as payment processors, game providers and cloud service providers — all bound by strict confidentiality agreements.
  • Legal requirements: When required by Malaysian law, court order, or a valid request from relevant authorities including anti-money laundering agencies.
  • Rights protection: To protect the rights, property, or safety of ace66my, our members, or the public when required.
  • Business transfers: In the event of a merger, acquisition or asset sale, member data may be transferred to the successor entity subject to the same protections.

Every third party that receives personal data from ace66my members is required to maintain a level of data protection equivalent to our standards and to use that data only for the specified purposes.

5 Data Security

Ace66my implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • 256-bit SSL encryption for all data transmitted between your device and our servers.
  • Password storage using secure cryptographic hashing algorithms — passwords are never stored in plain text.
  • Strict access controls ensuring that only authorised staff can access member personal data, and only to the extent required for their duties.
  • Continuous 24/7 system monitoring to detect any suspicious activity or intrusion attempts.
  • Regular penetration testing and security audits conducted by independent parties to identify and address system vulnerabilities.
  • Regular data backup procedures to ensure service continuity and data recovery in the event of disruption.

Although ace66my takes all reasonable precautions, no online security system can be guaranteed 100% secure. You also play an important role by keeping your account password confidential and not sharing it with anyone.

6 Cookies & Tracking Technologies

Ace66my uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. The types of cookies we use are:

  • Essential cookies: Required for core platform functions such as login, session security, and language preferences. These cookies cannot be disabled as the platform cannot function without them.
  • Performance cookies: Collecting anonymized usage data to help us understand how users interact with the platform and identify areas for improvement.
  • Functional cookies: Storing user preferences such as account settings and display preferences to provide a more personalized experience.
  • Security cookies: Used to detect and prevent fraudulent activity and to verify the validity of your login session.

You can manage your cookie settings through your internet browser. Please note that disabling certain cookies may affect the functionality of some parts of the ace66my platform.

7 Your Rights as a Member

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the ace66my Privacy Policy, you have the following rights regarding your personal data:

Right of Access

Requesting a copy of the personal data we hold about you at any time.

Right to Rectification

Updating or correcting inaccurate or outdated personal information in your account.

Right to Erasure

Requesting the deletion of your personal data, subject to legal retention obligations.

Right to Object

Objecting to the use of your personal data for direct marketing purposes at any time.

Right to Data Portability

Receiving a copy of your data in a machine-readable format for transfer to another platform.

Right to Restrict Processing

Requesting restriction of your data processing under certain circumstances provided by law.

To submit any request related to the above rights, please contact the ace66my customer support team via live chat on the platform. We will process your request within the timeframe stipulated by Malaysia's PDPA.

8 Children's Data

Ace66my Platform not intended for individuals under the age of 18. We do not intentionally collect personal data from children or minors below the permitted age.

If we find that personal data has been collected from someone under the age of 18 without proper verification, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe their child has provided personal information to ace66my are encouraged to contact us immediately.

9 Third-Party Links

The ace66my platform may contain links to third-party websites or services such as game providers. This Privacy Policy applies to the ace66my platform only and does not cover the privacy practices of those third parties.

Ace66my is not responsible for the content, privacy policies, or practices of any third-party websites. We recommend that you read the privacy policy of each website you visit separately. Please note that every game provider and service integrated into the ace66my platform has undergone our security assessment process before being loaded.

10 Privacy Policy Amendments

Ace66my reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. Members will be notified of any significant amendments via an in-platform notice or registered email at least seven (7) days before the changes take effect.

The "Updated" date at the top of this document indicates when this Privacy Policy was last revised. Your continued use of the ace66my platform after any amendments take effect constitutes your acceptance of the updated policy.

It is your responsibility to review this page periodically. If you disagree with any amendments, you have the right to close your account before the amendment takes effect by contacting our support team.

11 Contact Us About Privacy

If you have any questions, concerns or complaints regarding how ace66my handles your personal data, please contact us through the following channels:

  • Live Chat: Available 24/7 directly on the ace66my platform in Bahasa Melayu and English
  • Email: [email protected] (text display only)

We are committed to responding to all privacy-related enquiries within three (3) business days. For more formal complaints or if you are unsatisfied with our response, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP).

For more information about your rights and how we handle your data, you may also refer to FAQ page us or read our Terms and Conditions full ace66my.

Ace66my Privacy Frequently Asked Questions

ace66my does not sell or disclose your personal data to third parties for marketing purposes without your consent. We only share data with service providers that support the operation of our platform, such as payment processors and game providers, subject to strict confidentiality agreements. Disclosure may also occur when required by Malaysian law or a valid court order.

You may submit a request to access or delete your personal data by contacting the ace66my customer support team via live chat on the platform. Please provide sufficient identifying information so we can verify your identity before processing the request. We will process your request within the timeframe stipulated by Malaysia's PDPA. Please note that some data may need to be retained to fulfil legal obligations even after account closure.

Data retention periods depend on the type of data and the purpose for which it was collected. Active account data is retained for as long as your account remains active. Following account closure, certain data such as transaction records and KYC information may need to be retained for up to seven (7) years to comply with Malaysia's legal requirements on anti-money laundering and financial reporting obligations. Data that is no longer required will be securely deleted or anonymized.

When you close your ace66my account, your access to the platform will be disabled immediately. Your personal data will no longer be used for marketing or promotional communications. However, certain records may be retained for the period required under Malaysian law, such as the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA). Once the mandatory retention period expires, all data will be permanently deleted or anonymised.

A Trusted Platform with Guaranteed Privacy

Now that you understand how ace66my protects your data, you can play with greater confidence. Register a free account and enjoy a safe, fair, and responsible online betting experience.

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